Service Level Agreement (SLA)
Last updated: May 2026
Availability
Target 99.9% monthly uptime for production API.
Response Times
P1 within 1 hour, P2 within 4 hours, P3 within 1 business day.
Maintenance
Planned maintenance communicated 48 hours in advance where possible.
Credits
Service credits may be applied for verified SLA breaches per your plan terms.
SLA questions: [email protected]